Damage Waiver and Repair Costs

Included

What’s included

The damage waiver is added at checkout. Cinch Plus is S$75 a service request, once per rolling 12 months. Cinch Max is S$25 a service request, once per rolling six months.

What the damage waiver includes on Cinch Plus and Cinch Max

Cracked or shattered screens	Included on Cinch Plus	Included on Cinch Max
Damage to the body from a drop or impact	Included on Cinch Plus	Included on Cinch Max
Buttons, ports and cameras damaged accidentally	Included on Cinch Plus	Included on Cinch Max
A swap while yours is repaired	Not included on Cinch Plus	Included on Cinch Max
A replacement if it can’t be repaired	Not included on Cinch Plus	Included on Cinch Max
An upgrade in your final six months	Not included on Cinch Plus	Included on Cinch Max

Every repair goes through a Cinch-approved repairer, walk-in or collection, at every tier. On Cinch Max, a swap is S$125 instead of the repair fee.

Not included

What’s not included

Two things no tier includes, not even Cinch Max.

Loss or theft
Outside every tier. Report it to the police and to us within 48 hours; we’ll lock the device and talk through your options.
Repairs by someone else
If someone other than a Cinch-approved repairer repairs your device, you purchase it at the quoted purchase price.

Also excluded: deliberate damage or negligence, devices returned with an account lock still active, accessories and device box, and damage that was already there when your subscription started. Fair wear and tear is never charged, at any tier.

If something breaks

How to make a service request

Report it in your Cinch account
Sign in on the Cinch website, go to your subscription and select Report damage, and file it within 7 days. You get an acknowledgement the same day.
Tell us what happened
Tell us what happened in your account. Photos help, but they’re optional. We assess it within 2 working days.
We confirm what you pay
You approve the amount in your account before any work starts. This assumes we can repair it. If we can’t, your tier’s rule for beyond repair applies.
Repair
Within 7 working days from approval. Track it in your account. On Cinch Max, we can swap your phone so you’re not left without one.

Repair costs

What a repair costs

Pick your device to see the charge without a waiver, and what you’d pay on each tier.

Fair wear and tear is never charged: light scratches and scuffs, screen marks not visible when the display is on, and normal battery ageing. Cracks, dents and bends are charged as below.

Choose your device

Brand

Model

Charges shown are specific to this model.

Show what you'd pay on

Repair charges for iPhone 17 Pro Max on Cinch Plus
Damage type	Repair cost	You pay	We waive
Screen damage	S$575	S$75	S$500
Back glass / rear cover damage	S$225	S$75	S$150
Rear camera damage	S$385	S$75	S$310
Battery & charging	S$175	S$75	S$100
Housing / frame damage	S$260	S$75	S$185
Other damageInternal faults and other damage, assessed on inspection	S$1,045	S$75	S$970
Beyond economic repairAssessed on inspection	Quoted purchase price	Quoted purchase price	Not a fixed amount

Repair costWe waive

Screen damageS$575S$500You pay: S$75

Back glass / rear cover damageS$225S$150You pay: S$75

Rear camera damageS$385S$310You pay: S$75

Battery & chargingS$175S$100You pay: S$75

Housing / frame damageS$260S$185You pay: S$75

Other damageS$1,045S$970Internal faults and other damage, assessed on inspectionYou pay: S$75

Beyond economic repairQuoted purchase priceAssessed on inspectionYou pay: Quoted purchase price

We waive the repair charge only. Your monthly tier fee isn't included here.

How charges are set

Charges are in SGD and include GST. On Cinch Plus and Cinch Max, a flat repair fee applies to each repair within your entitlement in place of the repair charge. The fee varies by device type, is higher for Samsung foldable devices, and is higher for other damage on tablets and laptops, as shown. Fees are as set out in these Terms. Charges are subject to periodic revision in line with repair partners’ prevailing rates.

The final charge is confirmed following diagnostic assessment. Where more than one type of damage is found, each charge applies as set out in this schedule. Where screen and housing damage occur together, the combined assembly repair is charged once.

Where a range is shown, the final charge within the range is confirmed on assessment.

Assessed on inspection and confirmed before any repair proceeds. Where the device can be economically repaired, the repair is included at your tier’s repair fee. A device assessed as beyond economic repair is bought out on Core and Cinch Plus. On Cinch Max, a replacement fee applies, banded on the device’s recommended retail price.