Device swap
A working phone by the next business day.3
Stay switched on.
If your phone breaks, a working one can be at your door by the next business day.3
S$12.99/mo on smartphones. Choose it with your phone at checkout.
Next business dayDevice swap, mainland Singapore
Same modelOr better
S$25Per repair
Final 6 monthsEarly upgrade
Get the highlights.
Repairs
Collected, repaired and brought back.
S$25
per repair, collection and return included
No damage waiver. You pay the full repair cost.
Same crack, on Core
Replacement
Can’t be fixed? Same model or better.4
1
replacement per plan, for a one-off fee
Early upgrade
New phone season starts 6 months early.5
8:40pm
It slips.
Somewhere between the MRT doors and the platform. The screen doesn’t make it.
8:45pm
Tell us what happened.
Send a photo and choose a device swap. It’s S$125, in place of the S$25 repair fee.3
Next business day
A working phone at your door.
Same model or better, delivered in mainland Singapore.3
Up to 3 working days
Move your data at your pace.
Keep your old phone while you switch over. Then we’ll collect it.
Done
Switched on again.
No waiting on a repair. Your plan carries on as before.
A phone plan is usually
just a phone.
- Next-business-day swap
- S$25 repairs
- A replacement
- An early upgrade
Without Cinch Plus or Cinch Max
No damage waiver — you pay the full repair cost.
Repairs
We handle the repair. You pay S$25.
We’ll collect your phone, our authorised partner will repair it, and we’ll bring it back, all for S$25.
- We collect it
- Our partner repairs it
- We bring it back
All three steps are included in the S$25. Repairs take 7–10 working days, depending on parts.
- S$25
- Per repair, collection and return included
- Every 6 months
- 1 service request, counted from your last approved one2
- 7–10 days
- Working days for a repair, depending on parts
What happens if…
Pick a moment. See what happens next.
You pay the full repair cost
No damage waiver. S$25 to collect and return.No damage waiver, plus S$25 for collection and return.
S$75
7–10 working days, collected and returned.Collected, repaired and returned in 7–10 working days.
You’re viewing
S$25, or a swap for S$125
Swap by the next business day.A swap arrives by the next business day.
Replacement
If it can’t be fixed, it gets replaced.
If our assessment finds your phone can’t be economically repaired, we’ll replace it with the same model or better, for a one-off fee based on its price. Your plan keeps its original end date.4
1 per plan
Separate from your repairs
One-off fee
Set by your phone’s retail price
Early upgrade
New phone season starts 6 months early.
In your plan’s final 6 months, move to any device in our catalogue on a new plan at current prices, with no Early Termination Fee.5
Member extras
And a few extras.
Loyalty points
Extra points
Earn points faster than on Core or Cinch Plus. Coming soon.
Discount
Exclusive Cinch discount
A discount off your next Cinch subscription, to use yourself or share. Coming soon.
Partners
Partner offers
Offers from Cinch partners, just for members. Coming soon.
Compare the plans.
Each plan builds on the one before it.
| FEATURE | | | |
|---|---|---|---|
| You pay per repair | Full cost + S$25Full repair cost, plus S$25 logistics | S$75S$75, flat fee | S$25S$25, flat fee |
| Repair frequency | —Not included. Repairs are billed to you | Every 12 months1 every 12 months | Every 6 months1 every 6 months |
| Swap, next business day | —Not included | —Not included | S$125S$125 instead of the repair fee |
| If we can’t fix it | Pay its replacement valueYou pay its replacement value, set out in your Terms | Pay its replacement valueYou pay its replacement value, set out in your Terms | ReplacedReplaced for a fee |
| Upgrade early | — | — | Last 6 monthsIn your last 6 months, with no Early Termination Fee |
| Loyalty earnComing soon | Standard | Standard | ExtraExtra points |
| Member deals and partner offers | — | Included | Included |
| Per monthAdded to your monthly subscription | +S$0+S$0/mo | +S$4.99+S$4.99/mo | +S$12.99+S$12.99/mo |
| On a foldableEvery foldable plan includes Cinch Plus, and it can’t be removed. You can choose Cinch Max instead. | |||
| Per month | —Not available | +S$8.99+S$8.99/mo, always included | +S$17.99+S$17.99/mo, in place of Cinch Plus |
| You pay per repair | — | S$150S$150, flat fee | S$50S$50, flat fee |
Choose a phone
Cinch Max, S$12.99/mo on smartphones
How to get it
Get Cinch Max with your next phone.
- 1
Choose a smartphone
Pick any phone in our catalogue. Cinch Max is available on smartphones.
- 2
Switch to Cinch Max at checkout
Cinch Plus comes pre-selected. Choose Cinch Max instead before you pay.
- 3
It starts on day one
Your entitlements start with your subscription, and your plan stays with it for the full term.1
Choose a phone
S$12.99/mo on smartphones. S$17.99/mo on foldables.
CHECKOUT
Your new phone
Subscription
Choose your service plan
- Recommended+S$12.99/mo
A working phone by the next business day
S$25 repairs · S$125 device swap
- +S$4.99/mo
Repairs at a set fee, not the full cost
S$75 a repair, collection and return included
- S$0/mo
The device and your term
No damage waiver — you pay the full repair cost
Add to cart
Questions, answered.
Can I add Cinch Max after I’ve subscribed?
No. You choose your plan at checkout, and it stays with that subscription for its full term. You can choose again when you start your next one.
What isn’t included?
Loss and theft, damage to accessories, damage reported more than 48 hours after it happens, and requests made while your account is locked. Accidental damage is handled with a repair, a device swap or a replacement, within the limits of your plan.
Will my swap or replacement phone be new?
It’ll be the same model or better. If that model isn’t in stock, it’ll be a comparable phone. It may be refurbished, and the colour may vary.
How often can I use a repair or device swap?
Once every 6 months, counted from your last approved service request. A second one inside that time is charged at the full repair cost.
What if my phone can’t be fixed after I’ve chosen a swap?
We confirm the fee once we’ve checked your old phone. If it can’t be economically repaired, the replacement fee applies instead, and the S$125 you’ve paid goes towards it.
Can I get Cinch Max on a foldable, laptop or tablet?
Cinch Max is for smartphones, including foldables, where it’s S$17.99/mo in place of the Cinch Plus every foldable includes. Device swaps aren’t available on foldables. For laptops and tablets, choose Cinch Plus.
I subscribed before 30 Sep 2026. Does this apply to me?
No. You keep your 90% damage waiver on your existing terms.